Refund policy

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<p>The Bilby Bureau sells digital downloads and printed goods. This policy covers both.</p>
<h2>Digital downloads</h2>
<p>Your files are available as soon as payment is confirmed, through the download link on your order confirmation page and in your confirmation email.</p>
<p>Contact us, ideally within 30 days of purchase (your rights under the Australian Consumer Law are not limited to this), and we'll fix the file, send a replacement, or give you a full refund if:</p>
<ul>
<li>a file won't download or open, or is damaged</li>
<li>the product isn't what the listing described (wrong sizes, missing pages, and so on)</li>
<li>you accidentally bought the same item twice</li>
</ul>
<p>Because digital files can't be returned once downloaded, we don't usually offer refunds for change of mind. If you haven't downloaded the files yet, get in touch and we'll do our best to help.</p>
<h2>Printed goods (art prints and wearables)</h2>
<p>Printed items are made to order for you by our print-on-demand partner and posted from there.</p>
<ul>
<li><strong>Misprinted, damaged or faulty?</strong> Email us a photo and we'll send a free replacement or a full refund. Please tell us as soon as you can, ideally within 30 days of delivery (your rights under the Australian Consumer Law are not limited to this). There's no need to post it back.</li>
<li><strong>Lost in the post?</strong> Tell us and we'll track it down, or replace it.</li>
<li><strong>Change of mind, or the wrong size ordered?</strong> Because each item is printed just for you, we can't accept change-of-mind returns. Please check the size guide before ordering a wearable.</li>
</ul>
<h2>Your rights</h2>
<p>Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality. Nothing in this policy limits those rights or any other consumer protection law that applies to you.</p>
<h2>How to ask</h2>
<p>Reply to your order confirmation email or use the contact page, and include your order number. We reply within 3 business days.</p>